Stuck On Hold Act

This Act may be cited as the Stuck On Hold Act.
Not later than one year after the date of the enactment of this Act, the Secretary of Veterans Affairs shall implement, for each covered line, an automated system that—
informs any caller to a covered line about the anticipated wait time, if any; and
automatically offers a callback to any such caller with an anticipated wait time of more than 10 minutes.
The Secretary shall issue such guidance as the Secretary determines necessary to reduce the average wait time of a caller to a covered line to not more than 10 minutes.
In this section, the term covered line—
means a customer service telephone line of the Department of Veterans Affairs; and
does not include—
the toll-free hotline for veterans provided by the Secretary under section 1720F(h) of title 38, United States Code; or
a phone line for the emergency department of a health care facility of the Department.